Call Centers Call centers have helped many companies to improve their service, since they provide clients with the opportunity to solve any doubt from the comfort of their own home. The departments in which call centers have a larger market share and a higher demand are, among others, the following: Sales department Accounts receivable department

Hospitality & Tourism The tourism sector in many countries is highly developed in all its forms (Hotels, Marinas, Villas, and other tourism and hospitality related businesses). As the markets evolve and competition intensifies the integration of new technologies that enhance customer’s experience from services being used becomes a must. New technologies create new channels of

Supply Chain – Warehouse – Logistics As with many other areas of the economy, the digital revolution is having a profound effect on the Supply Chain - Logistics market. The combination of mobile computing, analytics, and cloud services, all of which are fueled by the Internet of Things (IoT), is changing the way how delivery

Smart City The recent ICT developments and especially in the IoT* are undoubtedly a hope for creating new opportunities for more efficient resource management with multiple benefits for a wide range of end-users as well as in the field of vertical markets for certain companies involved in the subject. *The IoT is estimated to have