Voice Recordingtelecom
Call logging and Voice Recording is more demanding nowadays as e-commerce, e-banking and other decisions and orders are taking place in the B2C and B2B market as well.
Our telephone systems and solutions provide detailed reporting about the call history, logging. As, in most cases, call reporting is not enough, voice recording solution is proposed as the absolute evidence of truth.
Auditing about having integrated call logging and recording platform.
We provide suitable platform for any PBX installation supporting (SIP, H323, TDM, POTS) protocols. You may record of either sole or groups of extensions, giving at the same time the ability to set different call recording announcement messages to each of them.
Through an advanced user, role and rights management, each user can, depending on his/her classification, listen to, download, send through email or inspect particular calls belonging to either a call group or specific users. Additional User, Role and Rights management can enable calls to require the authorization from, or notify, a third party when someone performs specific actions on them.